Refund policy
Effective Date: 3rd August 2026
Thank you for shopping with KISS Clothing. We want you to be completely satisfied with your purchase. If you're not happy with your order, this Returns & Refunds Policy explains your rights and how to return items.
1. Your Right to Cancel
If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.
To exercise this right, please contact us within the cancellation period using the details provided below.
2. Eligibility for Returns
To be eligible for a return:
● Items must be returned within 14 days of notifying us that you wish to cancel.
● Items should be unused, unworn, and in their original condition.
● All original packaging, labels, manuals, and accessories should be included where possible.
● Proof of purchase is required.
We reserve the right to reduce any refund if the value of the goods has been diminished due to unnecessary handling.
3. Non-Returnable Items
Unless faulty or not as described, we cannot accept returns for:
● Personalised or custom-made products
● Perishable goods
● Sealed items that are unsuitable for return once opened for health or hygiene reasons
● Gift cards or vouchers
● Digital products once downloaded or accessed
4. Faulty or Damaged Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of
delivery.
Please include:
● Your order number
● A description of the issue
● Photographs where applicable
If the item is confirmed to be faulty, damaged, or incorrect, we will arrange an appropriate
remedy, which may include a replacement, repair, or full refund in accordance with your legal rights.
5. How to Return an Item
To request a return:
1. Contact our customer service team.
2. Provide your order number and reason for the return.
3. We will provide return instructions.
4. Package the item securely.
5. Send the item to the address provided.
Please do not return items without contacting us first.
6. Return Shipping Costs
If you are returning an item because you have changed your mind, you are responsible for
the return postage costs unless otherwise stated.
If the item is faulty, damaged, or sent in error, we will cover the reasonable cost of return
shipping.
We recommend using a tracked delivery service, as we cannot be responsible for returns
lost in transit.
7. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 14 days of
receiving the returned goods or receiving proof that they have been sent back, whichever is earlier.
Shipping charges are refundable where required by law.
8. Exchanges
We only replace items if they are:
● Faulty
● Damaged
● Incorrectly supplied
If you would like a different size, colour, or product, please place a new order once your
return has been processed, unless we agree otherwise.
9. Late or Missing Refunds
If you have not received your refund:
● Check your bank account.
● Contact your card provider or payment provider, as processing times may vary.
● If you still have not received your refund after a reasonable period, please contact us.
10. Consumer Rights
Nothing in this Returns & Refunds Policy affects your statutory rights under applicable
consumer protection laws.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Business Name: Keep It Simply Stylish Ltd
Email: info@kiss.clothing
Telephone: 07817 033587
Return Address: The Stables, Erwood Street, Warrington WA2 1NW
Website: www.kiss.clothing